The most dedicated blog readers might remember that this winter I lamented being unable to find a shape sorter my toddler son Ziggy would play with despite my most first-world efforts to find one for him.
Among the many shape sorters I purchased was a sorting house by one of my favorite brands, Kid O. I loved the design, and even better, Ziggy showed a mild interest in using it.
But then the sorting house started falling apart. I added it to my "gonna fix someday soon" pile of toys, and of course that mythical day when I sit around fixing toddler toys never came.
But the day of throwing out the broken toddler toys did come. And out with the trash went the shape sorter house.
Then I sent a completely unnecessarily rude email to Kid O complaining about the shape sorter house. I'm not really sure what made me think the company was purposely selling shoddy stuff, since I have lots of there other products and not only are they all incredible quality, but they also have a great aesthetic and not a single licensed character in sight.
So of course I shouldn't have been surprised when my nasty email was returned with a completely gracious reply. Kid O understood there was a quality issue with the house, and it was no longer being sold. Could they send me something else as a replacement?
Every company should be so awesome.
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Kid O sent us a Bilibo, which I had been planning to buy for about as long as I had been meaning to fix the broken toys in our house.
The Bilibo is a toy that enables kids of all ages to use their imaginations and be endlessly creative in deciding how to use it - my children have had their Bilibo serve as a house, campsite, garden, Giraffey bed, and transportation provider to various stuffed animals and Barbies with long commutes.
The Bilibo is also great for dress-up, and makes a nice helmet, turtle shell, or camel bump depending on your comedic or dramatic needs.
Thank you, Kid O for being a good company with great toys.
Could I use it as a training potty? That's the first thing that popped into my mind - so you can imagine what we're doing around here right now.
ReplyDeleteSeriously though - that thing is very cute. My kids would have a field day - and maybe it would keep them away from my colanders...
WONDERFUL! I love it when companies do such a terrific job with customer service, even in the face of irate customers. I had a similar experience this summer with my internet/cable company this year (which I've documented, in multiple parts. on my blog, which should be linked to my name, but in case it's not, start the series here: http://jaguwar.wordpress.com/2011/09/25/the-every-day-meaning-of-service/)
ReplyDeleteI also absolutely LOVE that toy! I want one! LOL I thought of a strange seat first (maybe the kind you'd take down a snowy hill), then a hat, but I can see all the other variations too. Now I wish I had a toddler again!
I am SO into imagination, so that is such a fun toy! Love that they responded to your complaint. That's awesome.
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